Support Center
Frequently Asked Questions
Find quick, detailed answers regarding room bookings, security deposits, checkout notices, daily meals, visitor policies, and shared amenities.
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You can send an enquiry using our online contact form, call the branch manager directly, or click "Chat on WhatsApp". Once availability is confirmed, you will be invited to onboard via our tenant portal where you can submit your details and pay the security deposit to lock in your bed slot.
The security deposit is typically equivalent to one month's rent (unless specified otherwise by the branch property). Upon checkout, the deposit is refunded to your bank account within 7 to 10 working days, subject to clearance of notice period, return of keys, and inspection of room/property fixtures.
A minimum notice period of **30 days** is mandatory. You can easily initiate your vacate request directly through your tenant profile. Failure to serve the 30-day notice period will lead to forfeiture of the security deposit amount.
Yes, daily meals are included in properties that support food services. We serve nutritious, home-cooked food:
- Weekdays: Breakfast & Dinner.
- Weekends: Breakfast, Lunch, & Dinner.
Day visitors (friends and parents) are permitted in common areas and dining zones between 9:00 AM and 8:00 PM. Visitors are not allowed inside resident rooms to ensure the privacy of roommates. Night stays are strictly prohibited unless prior written approval is granted by the manager.
Yes, daily housekeeping, garbage collection, and routine maintenance (plumbing, electrical repairs, Wi-Fi connectivity fixes) are completely included in your monthly rent. There are no hidden charges.
Still have questions?
Can't find the specific answers you're looking for? Don't worry! Get in touch with our support desk or schedule a direct callback from the branch manager.